Supervisors forcing agents not ready

Unanswered Question
Feb 10th, 2014
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Hi there


When a supervisor forces an agent not ready using the Supervisor Desktop - the agent is automatically made not ready using a system generated code (33). Does anyone know if in the future supervisors will be able to choose which follow up code the advisor is placed in? Will this be a feature in finesse?


Many thanks


Rob

UCCX 8.0. CUCM 8.5

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Tanner Ezell Mon, 02/10/2014 - 06:38
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I don't believe this feature is found in either Cisco Supervisor Desktop or Cisco Finesse (UCCX 10+)



Tanner Ezell
www.ctilogic.com

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