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CUIC-Total Answered Call in Peripheral Skill Group are different with Skill Group Abandon-Answer

Unanswered Question
Feb 11th, 2014
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Hi UCCE/CUIC Expert,


I have CUIC 9.1(1). Now I am trying to access Cisco Historical Report (Stock).

When I accessed Peripheral Skill Group Historical All Fields, I found total "Answered" are different when I produced using Skill Group Abandon-Answer Distribution Historical.


My question is:

- What kind of call will produce symptom above?

- Is there any miss step in ICM Script so that CUIC will produce this report?


Thanks in advance,

Heribertus

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