Outbound email from CIM 9.0(2) is not working

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Feb 13th, 2014
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Hi,


We are testing CIM 9.0(2)  in our for lab for one of our clients , being a CIM agent when I reply to the  external  inbound email of valid  email addresses the outbound email is failing.


The dispatcher service up and running and the snip of dispatcher log is below:


2014-02-13 01:21:17.450 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.service.DxProcess <@> dispatchEmails(int mInstanceId) <@> Invalid To Address : [email protected];[email protected] <@>

com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)

at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1468)

at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)

at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)

at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)



2014-02-13 01:21:17.860 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.DispatchEmailNotifications <@> sendMailImmediately(CallerContext callerContext, DispatcherEmailData emailData, DispatcherPreferenceData preferenceSet) <@> Not a single valid To/CC/BCC Address: All addresses invalid <@>

com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:197)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.sendMailImmediately(DispatchEmailNotifications.java:289)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.prepareToSendMail(DispatchEmailNotifications.java:249)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.dispatchEmail(DispatchEmailNotifications.java:129)

at com.egain.platform.module.dispatcher.EmailPublisher.sendEmailWithAttachments(EmailPublisher.java:97)

at com.egain.platform.module.dispatcher.EmailPublisher.sendEmail(EmailPublisher.java:131)

at com.egain.platform.module.dispatcher.service.DxProcess.sendDispatcherNotification(DxProcess.java:1926)

at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1802)

at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1668)

at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1598)

at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)

at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)

at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)



Any suggestions for fixing the  above issue are always welcome.





Thanks in Advance


Shri

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Gergely Szabo Thu, 02/13/2014 - 04:02
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Hi,

apparently, it cannot accept multiple email addresses.

G.

muhammad ahmad Thu, 02/26/2015 - 06:38
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Hi All

I am facing the same. 

Gergely, i tried with single email ID but no luck and getting the same.
kindly comment.

Gergely Szabo Thu, 02/26/2015 - 06:44
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Muhammad, could you please post the exception. Thanks. G.

muhammad ahmad Thu, 02/26/2015 - 06:46
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Please find below the logs
 
com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid
at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)
at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1468)
at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)
at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)
at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)
Mukesh Singh Thu, 04/09/2015 - 03:21
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Hi Muhammad,

i am facing the same issue. EIM version 9.0.2. please suggest, how did you resolve the issue. Inbound mail is working fine.

 

 

Regards,

Mukesh Singh

muhammad ahmad Thu, 04/09/2015 - 03:44
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here you go! :D
 

exchange 2010 is not supported with CIM9.

check release notes as well.

muhammad ahmad Thu, 04/09/2015 - 03:56
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you're welcome.

If this post helped you, kindly rate this discussion and my comment accordingly.

 

Thanks,

Muhammad Ahmad

Nanda Nurhadyan Wed, 01/20/2016 - 21:17
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Hi Mukesh,

To make inbound mail working, do you perform relay configuration on your exchange?


Regards,

Nanda Nur Hadyan

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