Very true Tim but i have been briefed that devices with PSS contracts are not allowed for opening automatic SR's may whatever the alert severity is. Is this true for devices with smartcare contract?

I will have to defer the answer to that question.

My understanding was that for PSS the partners switched the SR open functionality off as required.

Tim

SCH maintains a list of contract types that it considers to be collaborative.  That list includes PSS and smartcare contract types. 

When a device registers under a collaborative contract, SR creation is automatically switched off.  Instead, SCH sends an email (PSR) to the partner's designated email contact.  That way, we give the partner a chance to resolve the issue and decide when to raise an SR with TAC.