Hi,

done a "reset with factory defaults" now and not touching it anymore, waiting for 24+hrs.

Adam

Adam,

Cisco released a new firmware today:

http://software.cisco.com/download/release.html?mdfid=283019617&flowid=18905&softwareid=282463181&release=1.3.7.18&relind=AVAILABLE&rellifecycle=&reltype=latest

- Marty

Hi,

great! Installed, and waiting

Adam

Hello Adam,

If you still see the crash on the switch, please contact Cisco Support and open a service request. We would like to investigate it further.

Nagaraja

Hi Nagaraja and Marty,

looks good so far. Will start putting some more config on it after the factory reset. If it resets again I'll notify you.

Thanks a lot,

  Adam

I have 2 of these that crash pretty regularly. The always seem to crash twice, then stay up for about a day.

Can you get me started on a return? Is there a web page? Phone number? 

Thanks

www.cisco.com/go/sbsc (Chat or phone support)

- Marty

Hi,

it happens again. The days following the firmware upgrade it did not reset, then I stopped looking too closely, however, I see the crashes again (the date is not correct):

User Name:13-Jan-2014 15:05:10 %CDB-F-CASHINSFAIL: CDBFC_setToRequestedCdb 1: could not insert in cash

***** FATAL ERROR *****
Reporting Task: SNMP.
Software Version: 1.3.7.18 (date  12-Jan-2014 time  18:02:59)

***** DEBUG *****
DEBUG LOG IS EMPTY
0x16adc8

Could you please assist me where to open the service request? (I do not have a support contract.)

Thanks,

  Adam

I have this problem too. I upgraded the boot code and firmware but it is still happening. Did you ever find a solution? 

with 1.3.0.62 it was every 8 hours

now on 1.4.0.88 it's around every 7 hours 

Hi,

no, I do not have a solution. Still happens with 1.4.0.88. I think I'll have to return the switch under warranty.

If any Cisco engineers could at least say whether this is a software or hardware problem, that would be appreciated.

Thanks.

Hi Adam,

if this is exactly the same error this points out SNMP. Please open ticket with Cisco Small Business Support team so we can investigate this further:

http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Regards,

Aleksandra

Hi,

the URL offers me 'Live Support' and Forum support, and the URL you gave brings me to here, the forum we're already in. What is my misunderstanding?

Thanks.

Hi Adam,

The main communication channel is phone. Are you located in the country with toll free number?

Regards,

Aleksandra