×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

UCCE ICM - Calls stuck in queue

Answered Question
Feb 17th, 2014
User Badges:

Hello guys,


I am having some trouble with my ICM script. Here are my flow, I am using CVP microapp for queue ext script (PM,queue,S)

Start > Set variable (media server, locale, input type) > select choices (1-5) > CED > Skill group > Queue to skill group > send to vru > queue ext script(loop)


I tried dialing when my agent is not available where the call goes to the queueing part but it stuck there endlessly, even after my agent becomes available. When I monitor the script, I can see the counter at the Queue to skill group node stuck at in queue and the queue message keeps playing endlessly.


Is queuing possible without ASR/TTS?


Please advise, thanks in advance.


Regards

Correct Answer by Senthil Kumar Sankar about 3 years 6 months ago

In your Network VRU Script List, Do you have the Interruptible check box checked ?


Regards,

Senthil

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Omar Deen Mon, 02/17/2014 - 22:00
User Badges:
  • Silver, 250 points or more

Why not place your Send to VRU node after your Set Variable (input type) node? What happens if you add an additional Set Variable node, after your mediaserver, that calls variable app_media_lib with a value of "sys"? I'm assuming you're pulling queue.wav from c:\inetpub\wwwroot\en-us\sys ?

Tan Jay Sern Mon, 02/17/2014 - 22:51
User Badges:

Thanks for the reply.


Yes, im pulling the wav from c:\inetpub\wwwroot\en-us\sys. The wav file can play successfully even without the app_media_lib set variable node, I think its sys by default. The Send to VRU node I already defined one after the set variable node, its my mistake to define another send to vru node. I deleted the node and it still works. The problem is the queue is stuck in the loop even after my agent becomes available


Regards

Correct Answer
Senthil Kumar Sankar Mon, 02/17/2014 - 23:47
User Badges:
  • Cisco Employee,

In your Network VRU Script List, Do you have the Interruptible check box checked ?


Regards,

Senthil

Actions

This Discussion