I am having some trouble with my ICM script. Here are my flow, I am using CVP microapp for queue ext script (PM,queue,S)
Start > Set variable (media server, locale, input type) > select choices (1-5) > CED > Skill group > Queue to skill group > send to vru > queue ext script(loop)
I tried dialing when my agent is not available where the call goes to the queueing part but it stuck there endlessly, even after my agent becomes available. When I monitor the script, I can see the counter at the Queue to skill group node stuck at in queue and the queue message keeps playing endlessly.
Is queuing possible without ASR/TTS?
Please advise, thanks in advance.