CISCO CUEAC v9 BLF issue with extension mobility

Unanswered Question
Feb 19th, 2014
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I am having an issue with CISCO CUEAC v9 BLF with extension mobility

I am working with :


CISCO  CUEAC Server v9.1.1.10

CISCO CUEAC Console v9.1.1.1372


An end user is logged on an IP Phone with Extension Mobility feature.

When starting CUEAC client, all is right, I can see the phone status in the directory view (hang up, hand out, ringing).

If the end user logs out, I can see in CUEAC that the phone is unavailable (that’s right).

The problem is, if the user logs in again on the phone, in CUEAC it stays unavailable …

The only solution to solve it is to restart the BLF plug-in on the CUEAC server.   

Do you know if it is a known bug ? Or is it a feature you successfully set up ?

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tonyperla Tue, 02/25/2014 - 08:21
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Hi Hugo,

     The BLF status should update appropriatley when users log in and out of EM.  It might be a CTI problem, you could restart the CTI manager service on the appropriate CUCM server(s) and then restart the CUEAC server to see if that resolves your issue.


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Hugo Chevalier Wed, 02/26/2014 - 00:24
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I have already do these steps.

Thanks for your advise.

I finally solve my issue :

Upgrade to CUCM 8.6.2. SU3  solve it and I have now a good updatez of EM users


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