I'm trying to monitor licence use. UCCX 9 has a great report in CUIC showing the maximum licences used in each hour. Comparing the results of this against reports of the currently logged in users shows more licences in use than you would expect. This leads me to believe agents are using a licence if they are leaving CAD running and connected to the system, even if they have clicked on the logout button. Is that correct?
Can we see a list of the agents using licences?