CSCtl97969 - NTP fails when RU from 8.5 to 8.6 - 4

llivings · ‎02-21-2014

I have a DOD customer that is running into this bug. They have several servers installed in Classified areas...so Cisco TAC engineers would not be able to login through the CLI to be able to get to the root access. How can I get this correct for my customer that is running 8.6(1) DOD specific release?

Thanks,

Lee

Phillip Remaker · ‎02-21-2014

The fix is to get a working /etc/ntp.conf in place.

Steps:

+ Generate root accounts on working and non-working SUB
+ Copy /etc/ntp.conf using stfp from working SUB to the non-working SUB
   (Or copy from and inactive partition, e.g.: cp /partB/etc/ntp.conf /etc/)
+ Restart NTP ("utils ntp restart")

And that fixes it.

Unfortunately, the "generating root accounts" part is not usually permitted on SUBs for ordinary users. This activity must be executed by TAC, which is why the release note is so phrased. If you have alternate means to take the above steps with appropriately cleared engineers in the classified areas, you can do so.

Disclaimer: Operating in a raw root shell allows you to destroy things in spectacular and potentially irrecoverable ways. There be dragons here. This activity is most appropriately executed by an appropriately equipped TAC engineer.