UCCX 10 and Cisco Finesse

jonathangomez · ‎02-26-2014

I upgraded the UCCX to version 10.

As I know, the Cisco Finesse is coresident in the virtual machine.

I can´t activate the Cisco Finesse Service!!! Can you help me with this? I don´t know what else to do!

Regards.

Chris Deren · ‎02-27-2014

Yes, it is on the same server.

Did you issue "utils uccx finesse activate" from CLI on both nodes (if you have HA)?

Chris

Nelson Torres · ‎11-24-2015

Question.

My predesessor decided to just run the Cisco Finesse Services on the UCCX PUB and not the UCCX SUB. I would like to activate the Cisco Finesse SErvices on the UCCX SUB for redundancy and HA. Can I run the "utils uccx finesse activate" command on the UCCX SUB without interupting the call center agents currently logged into Cisco Finesse?

Please let me know.

Chris Deren · ‎11-24-2015

You can issue the command at any time, but the server will need to be rebooted:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_010110.html

If your HA server is not curretnly master for any processes you can reboot it at any time if your company's change control policy allows you to.

Nelson Torres · ‎11-24-2015

Thank you for the quick advise.

Excellent.

Nelson Torres