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Incoming call: name in Attendant Console not displayed

Unanswered Question
Feb 28th, 2014
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Dear Sir, I have a question: many SPA504G, 1 SPA900, 1 SPA500.


Example of ATTENDANT CONSOLE configuration on SPA504G:

Unit1 key1: fnc=sd+cp;ext=1234567890@$PROXY;nme=John


If I press the button 1 on the Unit 1, I am able to call John and all works fine. If John call me, over display of my SPA504G it's displayed only the phone number of John "From: 1234567890" but not, his name.


But if Add John to my Personal Directory         n=John;p=1234567890,  "incoming call from John" appears when John call me.


In others words all incoming call names are displayed only if I set them on Personal Directory and not only in Attendant Console.


Some suggestion?



Thank you all.


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