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CallPickup by lifting handset - possible?

TimoReyels
Level 1
Level 1

‎03-03-2014 06:23 AM - edited ‎03-16-2019 09:59 PM

Hello together,

a user is in a PickUp Group and wants to PickUp calls just by lifting the handset, so he dosn't need to press "More"->"Pickup".

Is this possible?

We are running CCM 8.6.2 and use IP Phones 7962.

Thanks in advance

Timo

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0 Helpful
8 Replies 8

Chris Deren
Hall of Fame
Hall of Fame

‎03-03-2014 06:55 AM

Not really, you can enable auto call pickup via service parameter, but that only simplified pickup between groups, you will always need to press the pickup softkey.

HTH,

Chris

yahsiel2004
Level 7
Level 7
In response to Chris Deren

‎03-03-2014 06:58 AM

Good info Chris (+5)


Regards,

Yosh

HTH Regards, Yosh
0 Helpful

TimoReyels
Level 1
Level 1
In response to Chris Deren

‎03-03-2014 10:30 PM

Hello and thanks you Chris!

I've now set the service auto call pickup parameter to true, this works good enough.

Stupid users with their stupid requests

Regards,

Timo

0 Helpful

yahsiel2004
Level 7
Level 7

‎03-03-2014 06:56 AM

Timo,

I don't believe you can. You could assign the "Call Pickup" key to one of the phones line buttons. Would make it easier then scrolling through a softkey.

HTH

Regards,

Yosh

HTH Regards, Yosh
0 Helpful

John Huthmaker
Level 4
Level 4

‎03-03-2014 06:57 PM

In my CCIE class I was told you can create a translation pattern with a blank pattern, and then translate it to any number.  Make sure to set Urgent Priority.  You could try this.  Make sure you put it in a special partition with a search space only used by this phone.  Otherwise ever person in the company would dial instantly dial your call pickup group the second they lift up their handset.

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Chris Deren
Hall of Fame
Hall of Fame

‎03-03-2014 07:03 PM

That has nothing to do with call pickup feature, that is for PLAR and would force the phone to to route to the TP on every off hook which it typically desired only for certain phones.

Chris

Sent from Cisco Technical Support iPhone App

John Huthmaker
Level 4
Level 4
In response to Chris Deren

‎03-03-2014 09:56 PM

I've never done a call pickup group, and I'm travelling so I dont have access to my CallManager.  But correct me if I'm wrong.  isnt a callpickup group just an extension your phone dials when you press GPickup?  If it is, wouldnt you be able to create a translation pattern that dials it?

As I've said, I've never create a call pickup group before.  So I'm not 100% certain how they work.

0 Helpful

yahsiel2004
Level 7
Level 7
In response to John Huthmaker

‎03-04-2014 05:01 AM

John,

No you have to hit the "Call PickUp" key. Some PickUp options allow you to dial another Groups PickUp number but you still have to hit the GPickup or OtherPickup key.

HTH

Regards,

Yosh

HTH Regards, Yosh
0 Helpful
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