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ACS Expert troubleshooter fails to display existing log entry

Unanswered Question
Mar 3rd, 2014
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Hello everybody,


II ran into the following issue – let say RADIUS log (today) displays there are entries for user ABC (both successful and unsuccessful). BUT – when use the 'expert troubleshooter' to search for exactly the same user (both pass or fail authentication), the search results comes out empty.




This happens for all log entries (=users) and on different computers on different browsers. ACS version is 5.4 (upgraded to different patches to no avail).


Anybody experienced that? An existing bug notice will also be appreciated.

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