I have done a lot of reading about PLAR and have configured it successfully on some test sets. My question/frustration here is around how this is isolated to specific hardware devices that are marked as hotline devices. What I would like to have is a customer facing phone, that automatically dials our operator when it goes off-hook. Why in the world would I only want to do this with a matched set of devices?
Used to be able to accomplish this on a Nortel system by using FTR HOT D nn x...x. Used to use that for elevator lines. I tried messing with a hunt group, but couldn't get that working the way I want. I was able to make a call-pickup group work to pick up the call, but the operator is on an attendant console, and I don't want to have to make them press more buttons to pick up a call.
Is PLAR really the only way to do something like this?