Solved: SUP2 issues booting to slot0: trouble reading device magic number

BSmith2277 · ‎03-06-2014

I have two WS-X6K-2SU-MSFC2 both with 256megs of RAM

These cards are identical in every way (that I know) except for one have a bootstrap verison 6.1(4) and the other have verison 7.1(1)

I have two 64 meg flash cards loaded with s222-advipservicesk9_wan-mz.122-18.SXF17b.bin

When I slide the SUP2 card in with the bootstrap verison 7.1(1), it boots fine from either flashcard.

When install the SUP2 card with the bootstrap verison 6.1(4), it does not boot from slot0: but I get the following error:

System Bootstrap, Version 6.1(4)

c6k_sup2 processor with 262144 Kbytes of main memory

Autoboot excuting command: "boot slot0:/s222-advipservicesk9_wan-mz.122-18.SXF17b.bin"

PCMCIA slot0 device is not intialized

open: read error...requested 0x4 bytes, got 0x0

trouble reading device magic number

loadprog: error on file open

boot cannot load "boot slot0:/s222-advipservicesk9_wan-mz.122-18.SXF17b.bin"

The switch goes into a endless loop.

I am able break out of it with a control-break which drops me into ROMMON.

From ROMMON I can boot the switch from a really old IOS image that is stored on the bootflash:

When booted into this older IOS, I can perform a dir in disk0: and the new IOS iamge is there, happy has can be.

I have reformating the the flashcard and tftped the 50ish meg file on the flashcard.

No joy on booting.

I've read some places about a different formats on the flashcard, but the only place I know to format the card is in IOS

The only differences that I can tell are the bootstrap verison.

Help me understand what I am missing and kindly educate me to what I need to correct.

Suggestions, comments, opinons and flames are welcome!

Bryan Smith

Fort Wayne, Indiana, USA

Jon Marshall · ‎03-06-2014

Apologies Brian i should have been more specific.

I meant the part number for the memory cards.

If i remember a "sh ver" should show you the memory cards in use.

Jon

View solution in original post

Jon Marshall · ‎03-06-2014

The internal flash is used to for storing the IOS and other files so i don't think that is the issue.

I think the problem you are facing is the one you identified in your original post but i was trying to confirm it. From the 6000 release notes -

Supervisor Engine 2 ROMMON software release 7.1(1) introduces support for the MEM-C6K-ATA-1-64M= (64MB) PCMCIA ATA FlashDisk device

http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst6500/hardware/Config_Notes/78_13488.html

So i think you need to upgrade your ROMMON code ie. your working switch has the right version but your non working switch does not.

I really doubt that it would work but have you tried booting from disk0 ?

Jon

View solution in original post

Jon Marshall · ‎03-06-2014

Bryan

The instructions as to how to do it are in the link i posted.

Make sure you read it all through before trying the upgrade.

Jon

View solution in original post

Iulian Vaideanu · ‎03-07-2014

"upgrade rom-monitor slot 1 rp file [...]c6msfc2-rm2.srec.122-17r.S1" updated the MSFC2 (the route processor). In order to update the ROMMON of the SUP itself to 7.1(1) you need to "upgrade rom-monitor slot 1 sp file [...]cat6000-sup2-rm2.7-1-1.srec"

And, since the MSFC ROMMON came up, the latest version is 122-17r.S5 - release notes here:

http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst6500/rommon/OL_2440.html

View solution in original post

Jon Marshall · ‎03-06-2014

Bryan

No need for flames

Do you know the part number for your cards ?

Jon

BSmith2277 · ‎03-06-2014

Thank you Jon for your reply and your kindness.

I do not know the exact part numbers for these two SUP2 cards.

I know the model number and the serial numbers for both the SUP2 card and the MSFC daughter card.

Show Module provides the same information.

There are a bunch numbers on these cards/daughter cards and I have no idea whice one is a part number.

What does a part number look like?

What would they start with?

What are they normally found?

Thank you

Bryan

Jon Marshall · ‎03-06-2014

Apologies Brian i should have been more specific.

I meant the part number for the memory cards.

If i remember a "sh ver" should show you the memory cards in use.

Jon

BSmith2277 · ‎03-06-2014

Here is the sh ver from the SUP2 card that does not boot to disk0:

Would it be helpful to see a sh ver from the SUP2 card that does boot from disk0:

Router#sh ver

Cisco Internetwork Operating System Software

IOS (tm) c6sup2_rp Software (c6sup2_rp-DSV-M), Version 12.1(26)E4, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Sat 15-Oct-05 00:09 by hqluong

Image text-base: 0x40008F90, data-base: 0x418EA000

ROM: System Bootstrap, Version 12.1(4r)E, RELEASE SOFTWARE (fc1)

BOOTLDR: c6sup2_rp Software (c6sup2_rp-DSV-M), Version 12.1(26)E4, RELEASE SOFTWARE (fc1)

Router uptime is 19 minutes

Time since Router switched to active is 18 minutes

System returned to ROM by power-on (SP by power-on)

System image file is "sup-bootflash:/c6sup22-dsv-mz.121-26.E4.bin"

cisco WS-C6506 (R7000) processor (revision 3.0) with 458752K/65536K bytes of memory.

Processor board ID SAL08414PVV

R7000 CPU at 300Mhz, Implementation 39, Rev 2.1, 256KB L2, 1024KB L3 Cache

Last reset from power-on

Bridging software.

X.25 software, Version 3.0.0.

2 Virtual Ethernet/IEEE 802.3 interface(s)

48 FastEthernet/IEEE 802.3 interface(s)

18 Gigabit Ethernet/IEEE 802.3 interface(s)

381K bytes of non-volatile configuration memory.

16384K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

Jon Marshall · ‎03-06-2014

Would it be helpful to see a sh ver from the SUP2 card that does boot from disk0:

Yes please.

Jon

BSmith2277 · ‎03-06-2014

Here is the working SUP2 card's sh ver output:

Router#sh ver

Cisco Internetwork Operating System Software

IOS (tm) s222_rp Software (s222_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(18)SXF17b, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Tue 15-Mar-11 18:50 by ccai

Image text-base: 0x40101040, data-base: 0x42C82B40

ROM: System Bootstrap, Version 12.2(17r)S5, RELEASE SOFTWARE (fc1)

BOOTLDR: s222_rp Software (s222_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(18)SXF17b, RELEASE SOFTWARE (fc1)

Router uptime is 5 minutes

Time since Router switched to active is 4 minutes

System returned to ROM by power cycle (SP by power-on)

System image file is "disk0:/s222-advipservicesk9_wan-mz.122-18.SXF17b.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco WS-C6506 (R7000) processor (revision 3.0) with 458752K/65536K bytes of memory.

Processor board ID SAL08414PVV

R7000 CPU at 300Mhz, Implementation 0x27, Rev 3.3, 256KB L2, 1024KB L3 Cache

Last reset from power-on

X.25 software, Version 3.0.0.

Bridging software.

TN3270 Emulation software.

2 Virtual Ethernet/IEEE 802.3 interfaces

48 FastEthernet/IEEE 802.3 interfaces

18 Gigabit Ethernet/IEEE 802.3 interfaces

381K bytes of non-volatile configuration memory.

32768K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

BSmith2277 · ‎03-06-2014

AH HA! I see that the card the does not boot only has 16megs of internal flash and the working until has 32megs of internal flash.

How does that make a different when I am booting from a 64meg flashcard?

Jon Marshall · ‎03-06-2014

The internal flash is used to for storing the IOS and other files so i don't think that is the issue.

I think the problem you are facing is the one you identified in your original post but i was trying to confirm it. From the 6000 release notes -

Supervisor Engine 2 ROMMON software release 7.1(1) introduces support for the MEM-C6K-ATA-1-64M= (64MB) PCMCIA ATA FlashDisk device

http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst6500/hardware/Config_Notes/78_13488.html

So i think you need to upgrade your ROMMON code ie. your working switch has the right version but your non working switch does not.

I really doubt that it would work but have you tried booting from disk0 ?

Jon

BSmith2277 · ‎03-06-2014

This where I need some help, as I have never upgraded ROMMON software before.

I have downloaded the only ROMMON software for this card, c6msfc2-rm2.srec.122-17r.S5

When I am booted back into the SUP2 card that needs updated, what commands do I issue?

Bryan

Jon Marshall · ‎03-06-2014

Bryan

The instructions as to how to do it are in the link i posted.

Make sure you read it all through before trying the upgrade.

Jon

BSmith2277 · ‎03-06-2014

Thank you!

Bryan

Jon Marshall · ‎03-06-2014

Bryan

No problem, glad to have helped.

Jon

BSmith2277 · ‎03-07-2014

Thank you Jon for your help, but I am having no joy today.

I thoroughly read the PDF document titled:

Release Notes for Catalyst 6000 Family and Cisco 7600 Series Internet Router

Supervisor Engine 2 ROMMON

All went well until the flashing process

Here is the output of my experience:

Router#sh rom-monitor slot 1 rp

Region F1: APPROVED, preferred

Region F2: APPROVED

Currently running ROMMON from F1 region

Router#upgrade rom-monitor slot 1 rp file tftp://10.72.2.200/c6msfc2-rm2.srec.122-17r.S1

Loading c6msfc2-rm2.srec.122-17r.S1 from 10.72.2.200 (via Vlan2): !

Loading c6msfc2-rm2.srec.122-17r.S1 from 10.72.2.200 (via Vlan2): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[OK - 629379 bytes]

Router#

I did not see the following that I was expected to see:

ROMMON image upgrade in progress

Erasing flash

Programming flash

Verifying new image

ROMMON image upgrade complete

The card must be reset for this to take effect

I reloaded switch and I saw the same old thing:

System Bootstrap, Version 6.1(4)

c6k_sup2 processor with 262144 Kbytes of main memory

I was hoping for 7.1(1)

However the ROM: System Bootstrap seems to have a newer version number, from 12.1 to now, 12.2(17r)S5

(which the verison the file I uploaded to the switch)

Here is my sh ver from after the upgrade

Router#sh ver

Cisco Internetwork Operating System Software

IOS (tm) c6sup2_rp Software (c6sup2_rp-DSV-M), Version 12.1(26)E4, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Sat 15-Oct-05 00:09 by hqluong

Image text-base: 0x40008F90, data-base: 0x418EA000

ROM: System Bootstrap, Version 12.2(17r)S5, RELEASE SOFTWARE (fc1)

BOOTLDR: c6sup2_rp Software (c6sup2_rp-DSV-M), Version 12.1(26)E4, RELEASE SOFTWARE (fc1)

Router uptime is 4 minutes

Time since Router switched to active is 3 minutes

System returned to ROM by power-on (SP by power-on)

System image file is "sup-bootflash:/c6sup22-dsv-mz.121-26.E4.bin"

cisco WS-C6506 (R7000) processor (revision 3.0) with 458752K/65536K bytes of memory.

Processor board ID SAL08414PVV

R7000 CPU at 300Mhz, Implementation 39, Rev 2.1, 256KB L2, 1024KB L3 Cache

Last reset from power-on

Bridging software.

X.25 software, Version 3.0.0.

2 Virtual Ethernet/IEEE 802.3 interface(s)

48 FastEthernet/IEEE 802.3 interface(s)

18 Gigabit Ethernet/IEEE 802.3 interface(s)

381K bytes of non-volatile configuration memory.

16384K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

I am still not able to boot the slot0: and still have the 6.1(4) bootstrap

I feel if I could somehow update that 6.1(4) to 7.1(1), I would be home free.

Jon Marshall · ‎03-07-2014

Bryan

Can you post the output of -

sh rom-monitor slot 1 sp

Jon