Unity Connection transfer call

Answered Question
Mar 6th, 2014
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I have setup an alternate greeting  stating to the caller to please hold while we transfer your call.  I  wanted to see how I can set this call to forward to an extension (CTI  Route Point) in CUCM without any caller input.  From the greetings page  of the system call handler I dont have the same options as I do when  going to the caller input section.


Thanks in advanced.

Correct Answer by Rob Huffman about 3 years 5 months ago

Hi there,


This should be most possible


I would use 2 Call handlers to accomplish this. Use the first one for

the listed extension where the greetings reside & can be easily changed

and then use the "After greeting Action" to transfer to the second

newly added Call handler. On this one you can set it with no greeting recorded

and use the transfer setting to route to the CTI-RP




Cheers!

Rob




"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

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Correct Answer
Rob Huffman Thu, 03/06/2014 - 11:45
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Hi there,


This should be most possible


I would use 2 Call handlers to accomplish this. Use the first one for

the listed extension where the greetings reside & can be easily changed

and then use the "After greeting Action" to transfer to the second

newly added Call handler. On this one you can set it with no greeting recorded

and use the transfer setting to route to the CTI-RP




Cheers!

Rob




"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

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