I have setup an alternate greeting stating to the caller to please hold while we transfer your call. I wanted to see how I can set this call to forward to an extension (CTI Route Point) in CUCM without any caller input. From the greetings page of the system call handler I dont have the same options as I do when going to the caller input section.
Thanks in advanced.
This should be most possible
I would use 2 Call handlers to accomplish this. Use the first one for
the listed extension where the greetings reside & can be easily changed
and then use the "After greeting Action" to transfer to the second
newly added Call handler. On this one you can set it with no greeting recorded
and use the transfer setting to route to the CTI-RP
"May your heart always be joyful
And may your song always be sung
May you stay forever young "