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yeow_km Thu, 03/06/2014 - 22:51
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I have supervisor, administrator role, but when i try to login using the supervisor agent, i get this error.


"The ID you entered was not found."

Gergely Szabo Fri, 03/07/2014 - 01:12
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Hi,

UCCX user accounts are authenticated against the CUCM user database (or an LDAP directory, in case CUCM is integrated with AD, for instance).

Did you try looking at the user account in CUCM? You may want to reset the password there.

G.

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