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UC560 / 540 Watch Shared Extension

Unanswered Question
Mar 7th, 2014
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I have upgraded from a UC540 to a UC560.


I have an analogue extension and a SPA504G that are a shared extension, on the 540 when you configure a "watch" or "monitor" button on a DSS for the shared extension number the SPA504G triggers the BLF on the DSS - i.e. when the 504G goes off hook the BLF illuminates.  The analogue extension does not illuminate the BLF


Since moving to the 560 platform the analogue illuminates the BLF but the 504G does not.


Is there a way of setting the device that does / doesn't trigger the BLF key to illuminate?

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Alexander Maroukian Fri, 03/07/2014 - 04:09
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  • Cisco Employee,

Hello Mike,


Please tell what are you using because BLF and watch, monitor buttons are set in different way. What do you mean by DSS?

The UC540 and 560 are set in the same way for these options, they both use CME (call manager express).


Best regards,

Alex

bluesheep11 Fri, 03/07/2014 - 06:27
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HI Alex


We have a phone with a busy lamp field - 32 button addon module.  One of the buttons is programmed as a Watch for a shared extension.  The behaviour explained above is the same if the button is set to watch or monitor.


Thanks


MIke

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