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unable to use click to call application - account information issue - HELP

carl_townshend
Spotlight
Spotlight

‎03-14-2014 06:15 AM - edited ‎03-19-2019 08:00 AM

Hi all

 

we run call manager version 8.2

 

I have just installed the click to call app version 8.1

All the services are running on the server, I can dial from the web page OK

However when i try to set up the click to call application it keeps coming up with the message "Enter your unified communications account information"

We use LDAP sync from AD for all the users, I can log in the web dialler OK so the auth must be fine.

On the application I have put in my username and password

abnd the service URL is https://name of server/webdialer/Webdialer

 

anyone know why this is ?

 

cheers

 

 

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎03-16-2014 08:16 PM

If memory serves it's just the server's IPv4 address or DNS FQDN, not the webdialer URL.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cupa/click_to_call/8-0/english/install/guide/c2c_install/populating.html

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