We use 2 Applications for our call flow in UCCX 9.0 setup.
Customer calls to Contact Center and it reaches to Main Application for IVR treatment.
Call Transfer to agent after complete the IVR treatment.
Agents do the blind transfer to another application after speaking with customer in CAD Application.
Blind Transfer Call is routed to agents when Customers disconnect the call during the time of Blind transfer process.
It is not a normal behavior of blind transfer, since if agent doing the Blind Transfer then calls should disconnect from agent leg.
Please let me know if anyone have idea about this.