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Cisco Prime Infrastructure 1.3 stops working

Unanswered Question
Mar 20th, 2014
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I have strange behavior with our CPI at the customer site. With no apparent reason we have noticed that the web interface was not accessible. After the restart all proceses were in up and running state and we were able to log in again. My guestion is has anyone experianced this sort of behaviour and where we should start troubleshoot?

I have notices in the log file hm-1-0.log following error:

02/12/14 15:14:12.089 ERROR [system] [Thread-32] Attemtping to start NCS due to NCS server is not in running state; NCS server status = 1 
02/12/14 15:14:24.111 INFO  [system] [Thread-32] All failed NCS services have been restarted 
02/12/14 15:15:00.242 INFO  [database] [Thread-32] OracleSchemaUtil dbServerUp(): wcs errorCode = 1034 
02/12/14 15:15:42.411 INFO  [database] [Thread-32] OracleSchemaUtil dbServerUp(): wcs errorCode = 1034 
02/12/14 15:16:24.575 INFO  [database] [Thread-32] OracleSchemaUtil dbServerUp(): wcs errorCode = 1034 

And in the alert_wcs.log I can see a lot of this messages:

Process m000 died, see its trace file
Tue Feb 11 13:46:06 2014
Process W001 died, see its trace file
Tue Feb 11 13:46:27 2014
Process m000 died, see its trace file
Tue Feb 11 13:53:01 2014
Process W005 died, see its trace file
Tue Feb 11 13:54:26 2014
Process W003 died, see its trace file

Any help is very appreciated.

Regards,
Jelena

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AFROJ AHMAD Thu, 03/20/2014 - 02:12
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  • Cisco Employee,

Hi ,

 

check if you have enough space on the server :  df -h  command.

 

Thanks-

Afroz

Jelena Mitrovic Thu, 03/20/2014 - 03:34
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Hi,

 

Here is the output of the df -h command. I beleave we have enough space.

ade # df -h
Filesystem            Size  Used Avail Use% Mounted on
/dev/mapper/smosvg-rootvol
                      1.9G  316M  1.5G  18% /
/dev/mapper/smosvg-tmpvol
                      1.9G   36M  1.8G   2% /tmp
/dev/sda3             965M   18M  898M   2% /storedconfig
/dev/mapper/smosvg-recvol
                       93M  5.6M   83M   7% /recovery
/dev/mapper/smosvg-home
                       93M  5.6M   83M   7% /home
/dev/mapper/smosvg-optvol
                      141G   62G   72G  47% /opt
/dev/mapper/smosvg-usrvol
                      5.7G  1.2G  4.3G  22% /usr
/dev/mapper/smosvg-varvol
                      1.9G  101M  1.7G   6% /var
/dev/mapper/smosvg-storeddatavol
                      3.8G  146M  3.5G   4% /storeddata
/dev/mapper/smosvg-altrootvol
                       93M  5.6M   83M   7% /altroot
/dev/mapper/smosvg-localdiskvol
                       29G  6.9G   20G  26% /localdisk
/dev/sda1              99M   13M   82M  14% /boot
tmpfs                 3.9G  2.0G  1.9G  51% /dev/shm
 

Thanks

Jelena

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