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Answered Question
Mar 31st, 2014
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Hi, If you are forwarding your calls thru offnet to a Cell Phone, can you receive the VM message on your Cell Phone and also receive an email with the VM message? The email could be the work email and/or a person email such as a  gmail or yahoo email.

 

Can this be done?

 

Thanks,

Nancy

Correct Answer by vhilario about 3 years 4 months ago

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vhilario Mon, 03/31/2014 - 11:26
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Hi,

As far as I know there should be one or another.  When a call is picked up (VM) from the PSTN there´s no way to let the unity know to take the VM as well.

 

But if you miss a call from your Cisco IP Phone you can have 2 options:

1- You can get a notification letting you now that you missed a call , if the person who calls does not leave a VM(This is with a third party vendor)

http://www.telisca.com/docs/MCEA_EN.pdf

2- Integrating unity connection with exchange, The call comes in, nobody picks up, the call get forwarded to voicemail, the person leaves a VM, and when the person finish the call, the voicemail will be rerouted to your Ip phone, as well as your e-mail with the VM attached to it.

 

Please rate it if  this helps.

Nancy Jazrawi Mon, 03/31/2014 - 12:15
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Thank you so much.

 

These options are only for VM that is not sent offnet to a personal cell phone or landline, correct.

 

Appreciate all yout help on this.

 

Nancy

vhilario Tue, 04/01/2014 - 10:24
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That´s correct Nancy!

Those options are only for VM that is not sent offnet

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vhilario Wed, 04/02/2014 - 13:18
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