I have a standalone EIM 4.3(2) ES8
We have been experiencing a recent issue where we can’t see the attached file in the webpage dialog and the View button is greyed out
However, older attachments are still downloadable properly on all Agents PC.
We have checked the IE version, the customer has upgraded to version 11.
We downgraded to version 8 and checked the settings but the issue persists
Kindly advise what could be the issue