EIM: unable to view or download attachements

Unanswered Question
Apr 2nd, 2014
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Hi all,

 

I have a standalone EIM 4.3(2) ES8

We have been experiencing a recent issue where we can’t see the attached file in the webpage dialog and the View button is greyed out 

However, older attachments are still downloadable properly on all Agents PC.

We have checked the IE version, the customer has upgraded to version 11.

We downgraded to version 8 and checked the settings but the issue persists

 

Kindly advise what could be the issue

 

Thanks,

Sahar Hanna

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