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Problems with Attendant Console and New Version of Call Manager

Unanswered Question
Apr 7th, 2014
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We recently upgraded our Call Managers to System version: 8.6.2.23900-10.

We have a switchboard----Cisco Unified Attendant Console System Version: 8.6.2.11 (Administration Version: 8.6.2.163)

 

 

Since our upgrade we have random but frequent problems with some calls.  There is a few seconds of one-way audio upon the operator recieving the call:

"Operator 18, how may I help you? Operator 18, how may I help you?" etc, until finally the operator hears the calling party. Then when transferring the call, there is another small delay in audio and a very brief (0.5 seconds) interjection of MOH.

TAC appears to be stumped.  My TAC case tech said that they have several hundred cases open about problems with CUEAC and our Call Manager version. Have any of you encountered issues of this type and if so, what was your solution.

Thank you,
TB

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Brian Meade Mon, 04/07/2014 - 10:13
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What full version were you on before?

 

Did you update the JTAPI client on CUEAC after the upgrade?

 

What do the CallManager/CTIManager and JTAPI traces show for the media negotiation for a delayed audio call?

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