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CSM2.0 - SMU download fails

Unanswered Question
Apr 11th, 2014
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Was so happy to see SMU download capability existing in CSM2.0.

However when I enter my CCO credentials, the download starts and then reports "Get download URL failed".

My CCO account is valid, the download directory exists, no web proxy involved.

Curious if any one else is seeing this or is it just me?




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Eddie Chami Mon, 04/14/2014 - 12:04
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  • Cisco Employee,

Are you using windows or mac? can you send me your email or private message? I can help you sort it out, i hope you have accepted the Cisco user agreement (legal paper work).



Garry Peirce Mon, 04/14/2014 - 12:34
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To close this out, I should be all set.

I hadn't realized that accepting the agreement through CSM dialog resulted in an email that linked back to CCO to fully accept the agreement. 

JOHN EAST Wed, 09/03/2014 - 21:10
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I'm having a similar problem on both my MAC and my Windows server.  Once the Download is initiated, it just spins and spins (always stays at 0%).  I never get prompted for a EULA Acceptance.  Even going directly to the site doesn't help. 



Eddie Chami Thu, 09/04/2014 - 05:57
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  • Cisco Employee,

Do you happen to use a complex password with funny characters? If so, can you try something simpler with letters and numbers for a test? Make sure it works on web cco, then try on CSM. let me know what you come up with.

JOHN EAST Thu, 09/04/2014 - 12:39
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The website works fine for downloading stuff..  I'll try changing my password.

JOHN EAST Thu, 09/04/2014 - 12:51
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I changed it to a very simple password.  It still just sits at 0%.  I had a collegue try it and I noticed that changing usernames (to his, and then back to mine) prompt for the EULA, however in both cases the transfer still sits at 0% and never downloads even the smallest file.


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