We have 9971 phones in our envirronment, and notice that the forward all option is not there. In another cluster that option is there as a softkey. Is there anywhere this feature needs to be enabled?
What firmware revision are the phones running? There was a version that I've come across before where the button was missing as well, and a simple firmware update just for that model fixed the issue.
What firmware revision are the phones running? There was a version that I've come across before where the button was missing as well, and a simple firmware update just for that model fixed the issue.
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