Can you program to make a beep or announcement based on call type?

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Apr 15th, 2014
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We have several types of call coming in to the same agent.  We would like to be able to have it programmed to either give a specific beep or even a whispered message to notify the rep when they are getting of these call types.  An example would be when a rep is taking a call from our Spanish caller, that it would notify them in some way so that they know to do their greeting in Spanish rather than English.

 

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kkoeper12 Thu, 07/30/2015 - 06:57
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Assuming the calls are going through UCCX you may be able to add a short recording there based on which branch of the script they go through.

 

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