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CME 9.1 CIPC backgroung image change

Unanswered Question
Apr 16th, 2014
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Good morning, I need to change the background image on my  CIPC registered on  CME 9.1

I followed all suggested items but  when  I try to chang the background image the nìmessage " selection unavailable appears.

 The router config  is the following:

 

tftp-server flash:/Desktops/320x212x12/List.xml
tftp-server flash:/Desktops/320x212x12/CampusNight.png
tftp-server flash:/Desktops/320x212x12/CiscoLogo.png
tftp-server flash:/Desktops/320x216x16/List.xml
tftp-server flash:/Desktops/320x212x16/List.xml

!

 

the flash  contain all  files in the correct directories

 

show flash:

78          0 Apr 15 2014 08:44:00 +02:00 Desktops
279          0 Apr 15 2014 08:44:16 +02:00 Desktops/320x212x12
280        726 Apr 15 2014 14:08:16 +02:00 Desktops/320x212x12/List.xml
282     131470 Apr 15 2014 14:06:56 +02:00 Desktops/320x212x12/CampusNight.png
283       8156 Apr 15 2014 14:07:20 +02:00 Desktops/320x212x12/CiscoLogo.png
284     138278 Apr 15 2014 14:08:14 +02:00 Desktops/320x212x12/Fountain.png
285     109076 Apr 15 2014 14:09:04 +02:00 Desktops/320x212x12/MorroRock.png
286     108087 Apr 15 2014 14:09:36 +02:00 Desktops/320x212x12/NantucketFlowers.png
287      10820 Apr 15 2014 14:09:40 +02:00 Desktops/320x212x12/TN-CampusNight.png
288       2089 Apr 15 2014 14:09:44 +02:00 Desktops/320x212x12/TN-CiscoLogo.png
289       7953 Apr 15 2014 14:09:46 +02:00 Desktops/320x212x12/TN-Fountain.png
290       7274 Apr 15 2014 14:09:48 +02:00 Desktops/320x212x12/TN-MorroRock.png
291       9933 Apr 15 2014 14:09:52 +02:00 Desktops/320x212x12/TN-NantucketFlowers.png
292          0 Apr 15 2014 13:46:36 +02:00 Desktops/320x216x16
293          0 Apr 15 2014 13:46:44 +02:00 Desktops/320x212x16
294        726 Apr 15 2014 14:09:54 +02:00 Desktops/320x212x16/List.xml
295        726 Apr 15 2014 14:09:52 +02:00 Desktops/320x216x16/List.xml
296      80565 Apr 15 2014 14:07:18 +02:00 Desktops/320x212x12/CiscoFountain.png
297       9657 Apr 15 2014 14:09:44 +02:00 Desktops/320x212x12/TN-CiscoFountain.png

 

 

 

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Manish Prasad Wed, 04/16/2014 - 01:46
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Problem: You go to the Background Images menu on your IP Phone, but the "Selections Unavailable" message comes up, some phones may show the thumbnails just fine.

Solution 1: After saving the  file with some text editors, eventhough you specify an .xml extension,  the program might add a .txt at the end. Erase it.
Solution 2: open an SSH session to the CallManager node where the XML and PNG files  were uploaded. run this command, make sure the files were correctly  uploaded:

  • file list activelog cm/tftpdata/Desktops/320x212x16

 

If not, then you uploaded them to another node, or there is something wrong with the TFTP transaction

Solution 3: open the List.xml file with a browser. If it shows a syntax error, then  there is a quote, bracket or other mistake in the XML syntax. No files  will be shown in the phone. A good syntax should look like this in your  browser:

 

 

 

https://supportforums.cisco.com/document/44191/how-modifychange-backgrou...

 

Thanks

Manish

Giancarlo Evang... Wed, 04/16/2014 - 02:00
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Hi Manish.

I followed yours suggestions but all appears ok

1 the file is a.xml

2 my device is a CME and not a CM

3 I've used an  original cisco  List.xml file.

But the result is Always the same

 

Manish Prasad Wed, 04/16/2014 - 02:09
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Can you please send across "debug tftp events"  from the CME router when you try to change background image of the phone.

 

Thanks

Manish

Giancarlo Evang... Wed, 04/16/2014 - 02:16
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CCME-LAB#deb tftp even
CCME-LAB#deb tftp events
TFTP Event debugging is on
CCME-LAB#ter mon
CCME-LAB#
*Apr 16 09:31:56.239: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 09:32:01.383: TFTP: Looking for Desktops/320x212x12/List.xml

Manish Prasad Wed, 04/16/2014 - 02:24
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Does List.xml contains image location correctly ?

Check by  " more flash:/Desktops/320x212x12/List.xml" or paste the output here.

 

Thanks

Manish

Giancarlo Evang... Wed, 04/16/2014 - 02:28
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CCME-LAB#more flash:/Desktops/320x212x12/List.xml
<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/320x212x12/small1.png"
URL="TFTP:Desktops/320x212x12/big1.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-CiscoFountain.png"
URL="TFTP:Desktops/320x212x12/CiscoFountain.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-Fountain.png"
URL="TFTP:Desktops/320x212x12/Fountain.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-MorroRock.png"
URL="TFTP:Desktops/320x212x12/MorroRock.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-NantucketFlowers.png"
URL="TFTP:Desktops/320x212x12/NantucketFlowers.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-CiscoLogo.png"
URL="TFTP:Desktops/320x212x12/CiscoLogo.png"/>
</CiscoIPPhoneImageList>

 

Manish Prasad Wed, 04/16/2014 - 02:40
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Try by changing xml file like this....

<ImageItem Image="flash:Desktops/320x212x12/CiscoFountain.png"
URL="flash:Desktops/320x212x12/
CiscoFountain.png"/>

Or

<ImageItem Image="flash:/Desktops/320x212x12/CiscoFountain.png"
URL="flash:/Desktops/320x212x12/
CiscoFountain.png"/>

 

And then send across "debug tftp events"

Thanks

Manish

Giancarlo Evang... Wed, 04/16/2014 - 02:55
User Badges:

with

<ImageItem Image="flash:Desktops/320x212x12/CiscoFountain.png"
URL="flash:Desktops/320x212x12/
CiscoFountain.png"/>

 the  debug tftp event is

CCME-LAB#
*Apr 16 10:07:17.623: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 10:07:20.287: TFTP: Looking for Desktops/320x212x12/List.xml

 

with

<ImageItem Image="flash:/Desktops/320x212x12/CiscoFountain.png"
URL="flash:/Desktops/320x212x12/
CiscoFountain.png"/>

The debug tftp event is

CCME-LAB#
*Apr 16 10:11:13.251: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 10:11:15.871: TFTP: Looking for Desktops/320x212x12/List.xml

 

Nothing is changed

thanks

 

 

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