04-16-2014 01:01 AM - edited 03-16-2019 10:29 PM
Good morning, I need to change the background image on my CIPC registered on CME 9.1
I followed all suggested items but when I try to chang the background image the nìmessage " selection unavailable appears.
The router config is the following:
tftp-server flash:/Desktops/320x212x12/List.xml
tftp-server flash:/Desktops/320x212x12/CampusNight.png
tftp-server flash:/Desktops/320x212x12/CiscoLogo.png
tftp-server flash:/Desktops/320x216x16/List.xml
tftp-server flash:/Desktops/320x212x16/List.xml
!
the flash contain all files in the correct directories
show flash:
78 0 Apr 15 2014 08:44:00 +02:00 Desktops
279 0 Apr 15 2014 08:44:16 +02:00 Desktops/320x212x12
280 726 Apr 15 2014 14:08:16 +02:00 Desktops/320x212x12/List.xml
282 131470 Apr 15 2014 14:06:56 +02:00 Desktops/320x212x12/CampusNight.png
283 8156 Apr 15 2014 14:07:20 +02:00 Desktops/320x212x12/CiscoLogo.png
284 138278 Apr 15 2014 14:08:14 +02:00 Desktops/320x212x12/Fountain.png
285 109076 Apr 15 2014 14:09:04 +02:00 Desktops/320x212x12/MorroRock.png
286 108087 Apr 15 2014 14:09:36 +02:00 Desktops/320x212x12/NantucketFlowers.png
287 10820 Apr 15 2014 14:09:40 +02:00 Desktops/320x212x12/TN-CampusNight.png
288 2089 Apr 15 2014 14:09:44 +02:00 Desktops/320x212x12/TN-CiscoLogo.png
289 7953 Apr 15 2014 14:09:46 +02:00 Desktops/320x212x12/TN-Fountain.png
290 7274 Apr 15 2014 14:09:48 +02:00 Desktops/320x212x12/TN-MorroRock.png
291 9933 Apr 15 2014 14:09:52 +02:00 Desktops/320x212x12/TN-NantucketFlowers.png
292 0 Apr 15 2014 13:46:36 +02:00 Desktops/320x216x16
293 0 Apr 15 2014 13:46:44 +02:00 Desktops/320x212x16
294 726 Apr 15 2014 14:09:54 +02:00 Desktops/320x212x16/List.xml
295 726 Apr 15 2014 14:09:52 +02:00 Desktops/320x216x16/List.xml
296 80565 Apr 15 2014 14:07:18 +02:00 Desktops/320x212x12/CiscoFountain.png
297 9657 Apr 15 2014 14:09:44 +02:00 Desktops/320x212x12/TN-CiscoFountain.png
04-16-2014 01:46 AM
Problem: You go to the Background Images menu on your IP Phone, but the "Selections Unavailable" message comes up, some phones may show the thumbnails just fine.
Solution 1: After saving the file with some text editors, eventhough you specify an .xml extension, the program might add a .txt at the end. Erase it.
Solution 2: open an SSH session to the CallManager node where the XML and PNG files were uploaded. run this command, make sure the files were correctly uploaded:
If not, then you uploaded them to another node, or there is something wrong with the TFTP transaction
Solution 3: open the List.xml file with a browser. If it shows a syntax error, then there is a quote, bracket or other mistake in the XML syntax. No files will be shown in the phone. A good syntax should look like this in your browser:
https://supportforums.cisco.com/document/44191/how-modifychange-background-image-ip-phone-new
Thanks
Manish
04-16-2014 02:00 AM
Hi Manish.
I followed yours suggestions but all appears ok
1 the file is a.xml
2 my device is a CME and not a CM
3 I've used an original cisco List.xml file.
But the result is Always the same
04-16-2014 02:09 AM
Can you please send across "debug tftp events" from the CME router when you try to change background image of the phone.
Thanks
Manish
04-16-2014 02:16 AM
CCME-LAB#deb tftp even
CCME-LAB#deb tftp events
TFTP Event debugging is on
CCME-LAB#ter mon
CCME-LAB#
*Apr 16 09:31:56.239: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 09:32:01.383: TFTP: Looking for Desktops/320x212x12/List.xml
04-16-2014 02:24 AM
Does List.xml contains image location correctly ?
Check by " more flash:/Desktops/320x212x12/List.xml" or paste the output here.
Thanks
Manish
04-16-2014 02:28 AM
CCME-LAB#more flash:/Desktops/320x212x12/List.xml
<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/320x212x12/small1.png"
URL="TFTP:Desktops/320x212x12/big1.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-CiscoFountain.png"
URL="TFTP:Desktops/320x212x12/CiscoFountain.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-Fountain.png"
URL="TFTP:Desktops/320x212x12/Fountain.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-MorroRock.png"
URL="TFTP:Desktops/320x212x12/MorroRock.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-NantucketFlowers.png"
URL="TFTP:Desktops/320x212x12/NantucketFlowers.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-CiscoLogo.png"
URL="TFTP:Desktops/320x212x12/CiscoLogo.png"/>
</CiscoIPPhoneImageList>
04-16-2014 02:40 AM
Try by changing xml file like this....
<ImageItem Image="flash:Desktops/320x212x12/CiscoFountain.png"
URL="flash:Desktops/320x212x12/CiscoFountain.png"/>
Or
<ImageItem Image="flash:/Desktops/320x212x12/CiscoFountain.png"
URL="flash:/Desktops/320x212x12/CiscoFountain.png"/>
And then send across "debug tftp events"
Thanks
Manish
04-16-2014 02:55 AM
with
<ImageItem Image="flash:Desktops/320x212x12/CiscoFountain.png"
URL="flash:Desktops/320x212x12/CiscoFountain.png"/>
the debug tftp event is
CCME-LAB#
*Apr 16 10:07:17.623: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 10:07:20.287: TFTP: Looking for Desktops/320x212x12/List.xml
with
<ImageItem Image="flash:/Desktops/320x212x12/CiscoFountain.png"
URL="flash:/Desktops/320x212x12/CiscoFountain.png"/>
The debug tftp event is
CCME-LAB#
*Apr 16 10:11:13.251: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 10:11:15.871: TFTP: Looking for Desktops/320x212x12/List.xml
Nothing is changed
thanks
04-16-2014 03:22 AM
Ignore my previous comment it should be "TFTP:Desktops/320x212x12/".
Now after phone Looking for list.xml , it should deliver all listed image in thumbnails on the phone screen , if its not then it might be bad xml file , case mismatch or bad file names.
https://supportforums.cisco.com/discussion/11363836/cme-and-phone-background-images
04-16-2014 07:29 AM
Try to Alias command as with Tftp path
04-16-2014 04:58 AM
Can you please post the List.xml file here.
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