cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1222
Views
0
Helpful
10
Replies

CUCM VM 7.1.5 to 9.1.2 migration error.

readyr3030
Level 1
Level 1

Hello there,

after successful virtualization of production env. into VM and implementation

of OVA file all went fine with 9.1.2(Rest or Unrest) upgrade until almost 88% of RU upgrade.

Than it failed with error Error detected in post-install phase.

Iv discovered in log of install.log next lines:

component_install|File:/opt/cisco/install/bin/component_install:756, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:269, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>
post_install|File:/opt/cisco/install/bin/post_install:911, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error>
post_install|Exiting with result 1|<LVL::Info>
post_install|INSTALL_TYPE="Refresh Upgrade"|<LVL::Debug>
post_install|Process refresh upgrade failure|<LVL::Info>
post_install|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/usr/local/platform/conf/platformConfig.xml]|<LVL::Debug>
post_install|Retore grub.conf from grub.conf.recovery|<LVL::Info>

 

Any idea?

Randy

 

10 Replies 10

Jaime Valencia
Cisco Employee
Cisco Employee

Did you install the refresh upgrade COP file??

HTH

java

if this helps, please rate

Hi Randy,

Hope u are installing ciscocm.refresh_upgrade_v1.3.cop.sgn file?

 

regds,

aman

Hi Randy,

 

can u try adding SMTP configuration and check whether RU is happening or not ?

 

regds,

aman

Hi Randy,

 

I was going through bugs even though it is not related to your CUCM but says adding Email destination and SMTP. Bug is for CUCM 8.6

Just try if it helps.

 

RU: Add Email Notification to GUI
CSCtn75242
Symptom:
The web GUI does not have email notification fields.
Conditions:
Go to the install page
Workaround:
None. Will be fixing.

 

 

regds,

aman

I tried fresh upgrade VM 7.1.5 to 9.1.2, no SMTP included and it works.

After restore of database into 7VM .1.5 and upgrade into 9.1.2 with/without SMTP it fails.

 

Any other idea?

Thanks.

Randy

 

Hi Randy,

 

No more clues.I have never faced such issue.

 

Please open tac case with cisco for more troubleshooting and please share their findings.

regds,

aman

Yep, COP file installed before upgrade. I did v1.3 first  and v1.2 later on for test upon each node, just to be sure.

No idea whats wrong from log output.

 

Any idea?

Randy

Hi Randy,

 

did u verify the checksum of downloaded cop file?

regds,

aman

Yep, md5 hash checked and its correct.

 

Any other idea?

Thanks.

Randy

Hello Randy, I am facing the same issue as you on a migration from 7.1.5 to 9.1(2).

Could you solve it? Can you share the solution?

 

Thanks!

 

Héctor

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: