04-21-2014 11:03 PM - edited 03-19-2019 08:07 AM
Hello there,
after successful virtualization of production env. into VM and implementation
of OVA file all went fine with 9.1.2(Rest or Unrest) upgrade until almost 88% of RU upgrade.
Than it failed with error Error detected in post-install phase.
Iv discovered in log of install.log next lines:
component_install|File:/opt/cisco/install/bin/component_install:756, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:269, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>
post_install|File:/opt/cisco/install/bin/post_install:911, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error>
post_install|Exiting with result 1|<LVL::Info>
post_install|INSTALL_TYPE="Refresh Upgrade"|<LVL::Debug>
post_install|Process refresh upgrade failure|<LVL::Info>
post_install|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/usr/local/platform/conf/platformConfig.xml]|<LVL::Debug>
post_install|Retore grub.conf from grub.conf.recovery|<LVL::Info>
Any idea?
Randy
04-22-2014 07:48 AM
Did you install the refresh upgrade COP file??
04-22-2014 07:54 AM
Hi Randy,
Hope u are installing ciscocm.refresh_upgrade_v1.3.cop.sgn file?
regds,
aman
04-23-2014 04:08 AM
Hi Randy,
can u try adding SMTP configuration and check whether RU is happening or not ?
regds,
aman
04-23-2014 08:07 AM
Hi Randy,
I was going through bugs even though it is not related to your CUCM but says adding Email destination and SMTP. Bug is for CUCM 8.6
Just try if it helps.
regds,
aman
04-24-2014 08:01 AM
I tried fresh upgrade VM 7.1.5 to 9.1.2, no SMTP included and it works.
After restore of database into 7VM .1.5 and upgrade into 9.1.2 with/without SMTP it fails.
Any other idea?
Thanks.
Randy
04-24-2014 08:31 AM
Hi Randy,
No more clues.I have never faced such issue.
Please open tac case with cisco for more troubleshooting and please share their findings.
regds,
aman
04-23-2014 12:14 AM
Yep, COP file installed before upgrade. I did v1.3 first and v1.2 later on for test upon each node, just to be sure.
No idea whats wrong from log output.
Any idea?
Randy
04-23-2014 12:18 AM
Hi Randy,
did u verify the checksum of downloaded cop file?
regds,
aman
04-23-2014 01:10 AM
Yep, md5 hash checked and its correct.
Any other idea?
Thanks.
Randy
05-23-2014 10:25 AM
Hello Randy, I am facing the same issue as you on a migration from 7.1.5 to 9.1(2).
Could you solve it? Can you share the solution?
Thanks!
Héctor
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