Recording Cisco phones registered on CUCM 8.6 with Verint Impact 360 not working.

Unanswered Question
Apr 24th, 2014
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Hello,

 

We're trying to record audio from Cisco IP phones registered to a CUCM 8.6 using SPAN and Verint Impact 360 with no success.

 

Verint provided us with some information to do the integration but we understand we don't need to do much on Cisco side besides configuring SPAN session to monitor the traffic we want.

 

We configured the following SPAN session:

monitor session 2 source interface Gi1/0/1 - 48
monitor session 2 source interface Gi2/0/1 - 47

monitor session 2 destination interface Gi2/0/48

Verint Impact 360 NIC is connected on port Gi2/0/48 but no RTP traffic is being detected.

 

Phones are connected to ports 1/0/5 and 1/0/6, this is a two 3750E switches stack. The configuration on the ports is:

interface GigabitEthernet1/0/5
 switchport access vlan 186
 switchport mode access
 switchport voice vlan 176
 switchport port-security maximum 2
 switchport port-security
 speed 100
 duplex full
 spanning-tree portfast
!
interface GigabitEthernet1/0/6
 switchport access vlan 186
 switchport mode access
 switchport voice vlan 176
 switchport port-security maximum 2
 switchport port-security
 speed 100
 duplex full
 spanning-tree portfast

 

Vlan 176 is the voice vlan we're using. Wireshark will see SCCP traffic but nothing else.

 

Does anybody have any tips or recommendations we could try?

 

Regards,

Daniel G.

 

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Dennis Mink Mon, 04/28/2014 - 22:39
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is there any difference when you SPAN based on vlan?

 

 

monitor session 1 source vlan 176

monitor session 1 destination interface Gi2/0/48

 

 

 

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