warning: unable to update SNMP users database

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Apr 25th, 2014
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dears,

 

when adding or deleteing a user on router CLI i receive the below warning:

warning: unable to update SNMP users database

reason: generic error

 

we are using SNMPv2

 

please advise.

thank you.

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AFROJ AHMAD Fri, 04/25/2014 - 03:24
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  • Cisco Employee,

Hi ,

 

looks like a BUG.

 

what command you are using to add the user , share the complete output .

what is the device type ?

 

Thanks-

Afroz

joseph hatem Fri, 04/25/2014 - 03:30
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Hi,

i am doing this on an ACE:

ACE/Admin(config)# no username joseph

warning: unable to update SNMP users database

reason: generic error

ACE/Admin(config)# no username someone

warning: unable to update SNMP users database

reason: generic error

ACE-/Admin(config)#

regards

 

AFROJ AHMAD Fri, 04/25/2014 - 03:30
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  • Cisco Employee,

this is a BUG on ACE device :

Unable to update SNMP users database
 
 
Thanks-
Afroz
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joseph hatem Fri, 04/25/2014 - 03:34
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is there any workaround or fix for this bug ?

please can you post the link for this bug id CSCts42477 ?

 

thank you

joseph hatem Fri, 04/25/2014 - 03:45
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hi,

please advise.

we are using SNMPv2 and have ace version 3.0(0)A5(1.1) which does not apply to the bug description below:

Symptom:
Standby ACE "snmp-server user password" MD5 hash as well as "privacy
password"
(if configured) synchronize with that of the Active ACE.
This results in SNMPv3 access failure to Standby ACE.

Conditions:
For an ACE pair in FT configuration :

(1) If the ACE is configured with an "snmp-server user" profile with or
without privacy password,
(2) Each ACE module is configured with a unique SNMPv3 "engineid" and
(3) the Standby ACE reloads.

Workaround:
Peer engine id is added.

 

Last Modified:
Jul 26,2012
Status:
Fixed
Severity:
2 Severe
Product:
Cisco ACE 4700 Series Application Control Engine Appliances
Support Cases:
0
Known Affected Releases:
(1)
3.0(0)A4(2.1.48)
Known Fixed Releases:
(5)
3.0(0)A4(2.1.48)
3.0(0)A4(2.1.66)
3.0(0)A4(2.2)
3.0(0)A5(1.99.60)
3.0(0)A5(2.0)
AFROJ AHMAD Fri, 04/25/2014 - 03:55
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  • Cisco Employee,

this is the closest BUG  I can find.

open a case ,  they will check with BU(development).

 

Thanks-

Afroz

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joseph hatem Fri, 04/25/2014 - 03:58
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could it be that since we are using SNMPv2 we cannot do sychronisation between user database and CLI users ?

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