×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

IP phone 7911 deceased

Unanswered Question
Apr 25th, 2014
User Badges:

Hi ! Hope you guys know more than me about VoIP ! I'm having a problem with my ip phone model 7911, it was working fine but suddenly stopped. That is the output from the cme: 

ephone-77[76] Mac:001E.135C.BA11 TCP socket:[-1] activeLine:0 whisperLine:0 DECEASED

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9

IP:172.25.7.220 001E.* 50697 7911  keepalive 69 max_line 1 available_line 1

button 1: cw:1 ccw:(0 0)

  dn 77 number 5277 CH1   DOWN         CH2   DOWN

 

any ideas? 

 

Cheers

 

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
manpreet singh Fri, 04/25/2014 - 04:58
User Badges:

Try recreating the cnf files under telephony-service:

 

config t

telephony-service

cnf-file perphone

no create cnf

create cnf

Then, reset the ephone:

config t

ephone xx

reset

If this is happening frequently than check if you have rogue DHCP server. Check the DHCP ip address from the phone settings and see if it is the correct one.

gabriela.kca Wed, 04/30/2014 - 00:18
User Badges:

Hi Manpreet ! Thank you for your advice. I will try that today,but I have a quick question. will this affect my other phones which are connected to the same CME router? 

Cheers

 

Actions

This Discussion