IP phone 7911 deceased

gabriela.kca · ‎04-25-2014

Hi ! Hope you guys know more than me about VoIP ! I'm having a problem with my ip phone model 7911, it was working fine but suddenly stopped. That is the output from the cme:

ephone-77[76] Mac:001E.135C.BA11 TCP socket:[-1] activeLine:0 whisperLine:0 DECEASED

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9

IP:172.25.7.220 001E.* 50697 7911 keepalive 69 max_line 1 available_line 1

button 1: cw:1 ccw:(0 0)

dn 77 number 5277 CH1 DOWN CH2 DOWN

any ideas?

Cheers

manpreetsingh46 · ‎04-25-2014

Try recreating the cnf files under telephony-service:

config t

telephony-service

cnf-file perphone

no create cnf

create cnf

Then, reset the ephone:

config t

ephone xx

reset

If this is happening frequently than check if you have rogue DHCP server. Check the DHCP ip address from the phone settings and see if it is the correct one.

gabriela.kca · ‎04-30-2014

Hi Manpreet ! Thank you for your advice. I will try that today,but I have a quick question. will this affect my other phones which are connected to the same CME router?

Cheers