Solved: Cisco 7821 phones

NAGARAJAN PARAMASIVAM · ‎04-26-2014

- CUCM Version 9.1.2.

- Newly deployed Cisco 7821 phones in cluster

- facing issue with registration, showing UNKNOWN for some of the phones

- if I reset the registered phone taking 30 min to register again

- even if i update the Line page, its taking 30 mins to register

- TFTP is not responding to the phone request for the file j9-tzdata.jar.sgn

- Any idea regarding this issue

gabiulici · ‎06-04-2014

Hii,

I upload the file and I don't receive any error, I restart the TFTP and CallManger and the problem is still on.

I check on TFTP and I don't find the file with the name:

j9-tzdata.jar.sgn

The Phone still restarting and register and restart :(

View solution in original post

Manish Prasad · ‎04-26-2014

I think you need Dev pack.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

NAGARAJAN PARAMASIVAM · ‎04-26-2014

This I have already updated with latest dev pack, but still facing the issue

Manish Prasad · ‎04-26-2014

Did you restarted cluster after installing dev pack ? To registered phone properly a cluster reboot required otherwise you could face problem like this.

NAGARAJAN PARAMASIVAM · ‎04-26-2014

Yes I have rebooted the entire cluster after upgrading with new device packs, We have done the same upgrade for 5 cluster, the phone deployment has just started with this cluster and we stuck to proceed to different cluster too.

Manish Prasad · ‎04-26-2014

Can you try packet capture when you reset one of the 7821. I guess the load version would be 78xx.10-1-1-9.

Thanks

Manish

NAGARAJAN PARAMASIVAM · ‎04-26-2014

TFTP Traces

05760453.000 |21:46:43.994 |AppInfo | TID[854ffb90] HTTPEngine::getRequest(), [0x9abefd28~368~10.246.38.33~51124] File Requested j9-tzdata.jar.sgn

05760454.000 |21:46:43.994 |AppInfo |<--TID[854ffb90] HTTPEngine::getRequest(), [0x9abefd28~368~10.246.38.33~51124]

05760455.000 |21:46:43.994 |AppInfo |-->CReqContext::tftp[0x9abefd28~368~10.246.38.33~51124]

05760456.000 |21:46:43.994 |AppInfo |CReqContext::CheckAndSetIsStatic(j9-tzdata.jar.sgn) is (Static) File

05760457.000 |21:46:43.994 |AppInfo |CReqContext::FindAndServe SignFileFlag[0]

05760458.000 |21:46:43.995 |AppInfo | CReqContext::tftp[0x9abefd28~368~10.246.38.33~51124] j9-tzdata.jar.sgn file not found. Checking [j9-tzdata.jar] to sign

NAGARAJAN PARAMASIVAM · ‎04-26-2014

Hi

I found a solution to fix the issue by following the below steps

tzupdater.jar - Downloaded the file from TFTP server

Rename and change the formart as j9-tzdata.jar.sgn.

Uploaded the file into our TFTP server

Issue fixed.

Manish Prasad · ‎04-28-2014

That's a timezone updater java file. Glad that issue has been resolved.

If 7821 with load ver 10-1-1-9 is looking for j9-tzdata.jar.sgn then that file should be there in the device pack , i think this is something which Cisco can answer better.

Thanks

Manish

Aman Soi · ‎04-28-2014

[+5] to Manish and Nagarajan

this seems to be a bug.

To support new time zone file- IBM J9

CSCuj27391

Description

Symptom:
Currently CUCM supports two format of time zone data, tzupdater.jar (RT and TNP uses it) and csv file (RTL uses it). And now we have a new phone that runs on IBM J9 (JVM), which needs new file to support update of the time zone.

Conditions:
When the following phone models are used -
SnoopyPlus Series: 7821, 7841 and 7861.

Workaround:
No workaround.

regds,

aman

Manish Prasad · ‎04-28-2014

Thanks Aman for finding this out.

gabiulici · ‎06-04-2014

Hey,

How to Downloaded the file ( tzupdater.jar ) from TFTP server ??

Manish Prasad · ‎06-04-2014

tftp -i [cucm ip] get tzupdater.jar

Here is the link

gabiulici · ‎06-04-2014

Error on server : Illegal TFTP operation
Connect request failed

I manage to download the file from TFTP but not able to Sent the file to TFTP.

Manish Prasad · ‎06-04-2014

To upload file in cucm TFTP , you need to go OS Administration > software upgrade> tftp file management >upload file.