Hey my company formerly used RSI Accounting solution with our CUCM Version 9 system, but we are looking to explore alternative third party solutions. The new call accounting software should be:
1)A Cisco Certified Developer Partner or Preferred Solution
2) Compatible with all versions of CUCM( 7x-10x)
3) Has ability to generate rich informative summary call cost reports
4) We have multiple phone carriers and we need the software to be able to customize the call tariff rates to mirror as close as possible our local tariffs to be able to have accurate call costing
5) The software provider must have good technical support in case of problems during installation or normal operation.
6) send email alerts if any user is abusing company phone calls and be able to identify toll fraud events or prank calling
Can anyone suggest any Cisco Partner party who satisfies the above criteria. I would appreciate any feedback.Thanks.