Hello, we have a setup where there are 2 operators using CUACBE.
When a user receives a missed call and tries to call back, the operators have often changed places and have to transfer calls to each
Calls are routed to a queue that are handled by the operators.
The client would like that each operator appears to call from the same number as the line group, so that any user when calling back reaches the queue instead of an individual operator.
Could that be done by the described scenario?
Or are there any other possibilities of achieving a similar setup?