05-12-2014 11:19 AM - edited 03-15-2019 05:59 AM
Hi,
I had to change the IP address and default gateway to CUCM 10.0 and CCX 10.0. After doing that, I tried to upload a new script, but it said me that it was no possible. If I uploaded the same script at .zip, it worked properly. I've already checked that all service are running and I've restarted several times the services and the CCX server. I've been able to uploaded a new prompt and I can call to the triggers. Does anyone know what could be the problem?
Thanks!
Leire
05-13-2014 09:57 AM
Hi Leire,
We have seen same issue with Prompt in UCCX 10 . I have open BUG:-CSCuo59488 to address the issue with prompt . Can you please send me your script i will try to upload it in my lab .
BUG :-CSCuo59488 detail
<B>Symptom:</B> Error while uploading the prompt in UCCX 10.x(Error Occurs while uploading the file). <B>Conditions:</B> UCCX 10.x <B>Workaround:</B> ZIP the .wav file and upload it back. The same file uploads successfully in 9.x <B>Further Problem Description:</B> //MADM logs shows us that user is trying to upload ZIP file that's the reason its failed to upload. but actually we are uploading unziped(normal) file// 393612: Apr 22 14:03:02.819 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.execute() - setting path:null 393613: Apr 22 14:03:02.819 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - uploading the zip file from client m/c to server. 393614: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - srcFilePath null 393615: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - isMultipartFlag:null 393616: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - owrite:null isMultipartRequest true 393617: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - promptUploadDirectory:/usr/local/thirdparty/jakarta-tomcat/webapps/appadmin/upload 393618: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - userPromptDir:/en/ 393619: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - strUnzip:null 393620: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.fileUpload2Server() - unzip:true 393621: Apr 22 14:03:02.859 EST MADM-ADM_CFG-7-UNKFileMgmtServlet.promptUpload - Error:null 393622: Apr 22 14:03:02.860 EST MADM-ADM_CFG-3-ADM_EXCEPTIONUnknown ADM Exception: Exception=java.lang.NullPointerException 393623: Apr 22 14:03:02.860 EST MADM-ADM_CFG-3-EXCEPTIONjava.lang.NullPointerException
Regards
Ravi
UCCX TAC.
05-14-2014 10:21 AM
05-14-2014 05:17 PM
Hi Leire,
I have uploaded this script in all version of UCCX and its works fine for .(I have not changed the IP address). If you have changed the IP address of UCCX server then i guess few internal files are
not updated properly . And if its HA then might be replication and repository datastore is down.
I would request you to open TAC case so that we can try to find root cause of the issue.
Regards
Ravi
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