IM& Presence integrate CUCM - check valid AXL username/password credentials

Chi Fai Leung · ‎05-18-2014

Hi All UC Experts,

I'm using the IM&P 9.1.1, which integrated with the CUCM 9.1.2, that is working fine on my environment. All Jabber functions is working, including the VPN-less Jabber.

Suddenly, some VPN-less Jabber cannot login normally. I checked the IM&P, that showed the error as (System > CUCM Publisher) "Not connected (check valid AXL username/password credentials)" .

Actually, my CUCM Subscriber was going down already, but is is not related. It is because it would not show the error when the CUCM subscriber was down.

I tried to change the AXL user to the others, but fail ...

Error: [4012] Unable to log in to CUCM Publisher. Please verify the AXL User/Password credentials. Verify that IP Address refers to a CUCM Publisher Address and that AXL is running on the CUCM Publisher.

Any idea for that? Thanks!

Jaime Valencia · ‎05-18-2014

Are you absolutely sure you're using the right user, and with the right roles???

HTH

java

if this helps, please rate

Chi Fai Leung · ‎05-18-2014

Sure, I added the "Standard AXL API Access" & "Standard CTI Enabled"

Ekin Gumus · ‎01-11-2016

hello,

did you found the problem?

Md Hasan · ‎01-11-2016

Can you try log into https://<cucm_ip>/axl/ ?

Ekin Gumus · ‎01-12-2016

I have found the solution with tac, he accesed to root with root user. everything was all ok on cucm and imp.