I'm new to Call Studio, do not have my hands on the software yet.
Is it possible to concatenate variable data within a call studio script?
The business wants to capture IVR menu selections for reporting purposes. The IVR is complex and will require a CVP VXML server application. My plan is to utilize a call variable within call studio, update the variable with flags/values for each menu selection, then send this data back to ICM. In ICM, I will analyze this variable and set call types accordingly for reporting.
Thanks in advance,