Solved: Service Item data in Datamart?

Raghu Rachuri · ‎05-23-2014

Hi,

Just wondering if there is a way to send Service Item data into datamart using ETL? We want to be able to reporting on the SI data in a custom report.

Thank you.

sotoh · ‎05-27-2014

The ETL does not currently transfer service item data into the datamart. We are working on updating the overall reporting functionality (including adding Service Item data and additional out-of-box dashboard) and looking for customers that are interested in collaborating on this initiative. If you are interested, please send me a message directly.

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sotoh · ‎05-27-2014

The ETL does not currently transfer service item data into the datamart. We are working on updating the overall reporting functionality (including adding Service Item data and additional out-of-box dashboard) and looking for customers that are interested in collaborating on this initiative. If you are interested, please send me a message directly.

bodenb0601 · ‎06-16-2014

Hello, I am interested in learning more on this new feature. We have requirements for ServiceItems we are planning on implementing services using SI, but most likely won't occur until we upgrade to 10R2. I have been reading 9.4 documentation for ServiceItems and find it difficult to follow. Are there other sources or resources to assist with learning how to use a serviceitem? Outside training is not an option. Thanks again. Bev

bodenb0601 · ‎02-16-2015

Are grid dictionaries reportable? Forgot to mention - we are on v10R2.

Thanks,

Bev