EIM could not start

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May 26th, 2014
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We have installed EIM/WIM 9  with all the components on windows 2008 in integrated mode with ucce 8.5, 

we have planned to install all the components on one machine and webserver on the other machine, we havent started the installation of the webserver just the EIM has been installed and i wanted to log into the web page of the context root and change the port on it, but its giving me the error of IIS, now i dont know why...

 

It says  HTTP ERROR 404.0 - Not found 

the resource your looking for has been removed ....etc

 

I can see in the features of the windows that weberver IIS tool has been installed ,

 

I was confused that whether i should install www service on this machien or not, can some one help me with it.

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Chintan Gajjar Mon, 05/26/2014 - 23:33
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i think, IIS should be enabled on Web Server component not on Application server Component.

Application server runs on Jboss hosts JSPs. web server based on http request fetches JSP from Application server and servers to clients.

 

below links may help you check your application server status:

 

http://docwiki.cisco.com/wiki/Unable_to_Load_Login_Page

http://docwiki.cisco.com/wiki/Debug_JSPs

 

Check the section Pre Installation Task in Cisco Unified Web and E-Mail Interaction
Manager Installation Guide.

 

eGain is complex, and needs very close document study.

 

Regards

Chintan

 

~ always rate if helpful

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