Forgive me if this is a silly question but, I am not yet a Contact Center expert.
My problem is this. We have a manager that needs some individuals to be logged into certain queues sometimes and other queues at other times.
For instance sometimes she wants the user to be logged into only CSQ A, sometimes she wants them to be logged into only CSQ B, sometimes she wants them to be logged into both.
Is there a way to do this without creating three different user names for the user?
Any insight would be appreciated