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Termination Call Detail Peripheral Call Type Value

Unanswered Question
Jun 16th, 2014
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Hi Experts,

 

We are facing an issue wherein the Termination Call Detail table records show different values for the "Peripheral Call Type" field than expected

Whenever the supervisor uses "Barge-In" to barge into an active Agent call, the "Peripheral Call Type" for that call is displayed as "15" -Conference in the TCD table. The expected value is "23" - Supervisor Barge In as per the DB Schema guide

Kindly let know if any additional configuration needs to be done to enable this

 

Thanks,

Anand

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