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IP Phone - Phantom Off hook Auto Dial

Unanswered Question
Jun 20th, 2014
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CUCM - 9.1.2.11900-12

Unity Connection - 9.1.2TT1.11900-2TT1

IM&P - 9.1.1.41900-1

Cisco 7970 SCCP

 

I have had this happen twice now in the past month, so I am going to reach out for an answer.

User picks up the handset to make or answer a call, but instead the phone auto dials a number.  First occurrence was an internal DN being dialed, and the second occurrence was an outside # being dialed.  I was told that if they used the New Call softkey, they would get dial tone to make a call.

 

The most recent change we made was migrating off of the old Windows Unity 8.0(3) to Unity Connection.

 

Thanks.

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tonyperla Fri, 06/20/2014 - 11:50
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Hi

I have seen this occurrence too while on the the same version of CM.  I do believe its a firmware issue with the phone(s) and a reset of the device will fix it in the interim.  What is the firmware on your 7970 currently?  This could possibly be the bug CSCuf85411

Thanks

Tony

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sean Riley Fri, 06/20/2014 - 11:51
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Yes, we were able to resolve by resetting the phone.  Firmware is SCCP70.9-3-1SR3-1S.

tonyperla Fri, 06/20/2014 - 12:06
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I would look into upgrading your firmware to 9-3-1SR4-1.  At least on that particular phone to begin with and then for a rollout.

Thanks

Tony

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