×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

CUEAC - Parked Calls not Reverting to Operator

Unanswered Question
Jun 23rd, 2014
User Badges:

I have a customer with a CUEAC 9.x installation and they are able to park calls and transfer calls mostly without issue, however, when the operator parks calls, and the call is not picked up, the call is not reverting to the operator.  The call stays parked indefinitely.  The timers are set for 90 seconds, but they appear to be ignored.

Does anyone have any idea what factors might be interfering with the reversion (CUEAC refers to the feature as "recall")?

 

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Manish Gogna Mon, 06/23/2014 - 17:33
User Badges:
  • Cisco Employee,

Hi Christopher,

Did it work fine earlier?

Are you not seeing the parked call alert in the 'Calls in progress' tab after 90 seconds.

have you tried resetting the CTI ports or doing a sync from cueac server?

HTH

Manish

Actions

This Discussion

Related Content