06-23-2014 02:17 PM - edited 03-16-2019 11:11 PM
Dears
I have a below table where an extension is configured.
Phone | Extension | Partitions | CSS |
physical phone | 111 | Internal | Internal |
User Device Profile | 111 | GSM | GSM |
jabber 4 Windows | 111 | GSM | GSM |
when a user is not logged in the phone , phone rings on the internal partition and that is perfect.
when a user is not logged in phone (EM) and if he is logged in J4W the J4W doesn't rings. why that so is it normal or any misconfiguration??????????
when a user is logged in hard phone by (EM) and also logged in J4W the rings comes on both (phones as well J4W) I think this is normal.
Please answer point no 2
Thanks
06-23-2014 03:00 PM
Those are different scenarios you're talking about. #2 is a shared line, obviously both devices will ring at the same time.
#1, most likely is WAD, you'll always reach the DN which partition is higher in the CSS from the calling device as they're equally good matches, nothing to do there, that's how it's supposed to work. Friendly advice, drop the idea of using the same DNs, use different DNs.
06-23-2014 10:56 PM
Dear Jaime,
Please correct the below answers in red text.
1) when a user is not logged in the phone , and phone rings on the internal partition and that is perfect.
this is becz the internal partition is higher in the CSS.
2)when a user is not logged in phone (EM) and if he is logged in J4W the J4W doesn't rings. why that so is it normal or any misconfiguration??????????
this is also becz the internal partition is higher in the CSS the phone in the internal partition will ring.
3) when a user is logged in hard phone by (EM) and also logged in J4W the rings comes on both (phones as well J4W)
this is becz he is login in the same phone where the extension 111 has been assigned on the phone line and in that line i have enabled forward unregistered internal, external to the ext 111 and CSS GSM so that when the user is logged in his phone other users should reached him on his UDP.
4) when a user is logged in (EM) on another hard phone whose line number for example 222 and also logged in J4W.
the rings comes on internal partitions of extension 111 on the users desk instead of J4W & user where he is logged in.
5) when the user is not logged in and ext 111 hard phone is disconnected and if anybody calls Ext 111 the phone rings,
WHY,
06-24-2014 12:06 PM
Dears,
Any body can confirm my answers please.
thanks
06-25-2014 01:32 PM
Dears,
Is it something funny I am asking about, Those are simple question I have asked
thanks
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