06-24-2014 01:24 PM - edited 03-19-2019 08:19 AM
Could we configure Unity Connection for missed call notification, once there is a missed call the notification will be send by email to that user ?
Regards,
Mohammad
06-24-2014 01:27 PM
No, we don't have such feature.
06-24-2014 01:50 PM
Even in future release of Unity Connection 10.5
06-24-2014 02:02 PM
Roadmap questions cannot be addressed at CSC, reach your SE/AM, or ask in partner communities.
06-25-2014 07:14 AM
Here's a potential way you could try to do this, though it's quite cumbersome:
On a new Unity user, set to no greeting, maximum message length of 1 second, uncheck "Callers Can Edit Messages", and set the After Message Action to the intended user's "real" mailbox. Set up message relay on this 1-second mailbox to the user's email address. Missed Call forwarding rules on the phone will need to forward to this fake mailbox instead of the real mailbox... potentially with a *XXXXXX type of direct-to-vm CTI Route Point.
So here's the intended call flow:
It's not a great solution, but if this is an absolutely-must-have-feature for a few users and you have the extra user licenses to spare, it's one potential way to achieve the effect. The email subject is a bit misleading though, as it's not actually the caller's message.
-Jameson
09-17-2015 05:12 AM
http://www.ciscounitytools.com/TOI/11/Missed_Call_Notification_TAC_TOI_Recording.mp4
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