Unity Connection and Outlook

jszapipes · ‎06-26-2014

I am having an issue where someone leaves a message in my Unity Connection inbox. Unity Connection forwards the voice message to my Outlook inbox as it should. Here is the thing that troubles me...10-15 seconds after the message appears in my Outlook inbox it is moved to my Outlook deleted items folder. Any ideas how this could be happening?

Cisco Unity Connection 8.6.2

Thanks,

Joe

phamvinhdat · ‎06-27-2014

Is this unified messaging setting? may be check your exchange profile or your outlook to see if there is any rule setting on delete or moving a certain message type.

DP

David Hailey · ‎06-30-2014

You need to look at the client side configuration to see if a) there are Outlook rules enabled to move messages and b) ensure that the CUC system address (SMTP) is not being filtered by spam rules.

Hailey