UCCX 10.5 / Finesse - agent state error

Answered Question
Jun 27th, 2014
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Hi,

I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :

A agent is in READY state, when a call is comming, the state change to NOT READY, it should be TALKING

In the Agent state log is see NOT READY -> Reason code 32761, in the documentation I reed "Agent is logged in to the desktop or IP phone and receives a call that is not queued on the Unified CCX platform." 

The caller is effectively an internal phone but the composed number is the CTI route point of the UCCX

I have check with "Reactive script" function of the CCX Editor, there is not any error, the call goes well through the script

 

Any idea ?

 

Hugo Chevalier

 

 

Correct Answer by Gergely Szabo about 3 years 1 month ago

Hi,

just checking: the script sends the call to a CSQ and the agent is a member of that particular CSQ, is that correct?

G.

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Correct Answer
Gergely Szabo Fri, 06/27/2014 - 09:01
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Hi,

just checking: the script sends the call to a CSQ and the agent is a member of that particular CSQ, is that correct?

G.

Hugo Chevalier Sun, 06/29/2014 - 13:24
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Hi,

I test using the "select ressource" box, that way I am using a CSQ and it's works. Before, I was just testing with a "Redirect call" box and that is not the right solution.

 

Thank you

 

H.C

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