I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :
A agent is in READY state, when a call is comming, the state change to NOT READY, it should be TALKING
In the Agent state log is see NOT READY -> Reason code 32761, in the documentation I reed "Agent is logged in to the desktop or IP phone and receives a call that is not queued on the Unified CCX platform."
The caller is effectively an internal phone but the composed number is the CTI route point of the UCCX
I have check with "Reactive script" function of the CCX Editor, there is not any error, the call goes well through the script
Any idea ?